Shipping Policy
In short
- We ship Australia-wide with Australia Post and other trusted couriers.
- In-stock orders are dispatched within 2–4 business days.
- You get a tracking number as soon as your order ships.
- In Victoria, you can pick up your order for free instead of paying for postage.
Where we ship
This shipping policy explains how and when we send your order. We currently ship to addresses within Australia, including PO Boxes and Parcel Lockers (for orders sent by Australia Post). We don’t ship overseas yet.
Dispatch time
In-stock orders are packed and dispatched within 2–4 business days. Orders placed on weekends or public holidays start processing on the next business day.
Pre-order items are dispatched once stock arrives. When a pre-order campaign reaches its goal, we email you the confirmed dispatch date.
Shipping costs
Shipping is worked out at checkout based on your order and address. The full shipping cost, including shipping protection, is always shown at checkout before you pay.
Delivery times
Delivery times depend on the courier and your location, and regional and remote areas can take longer. Courier delays, bad weather or busy periods (like Christmas) can also slow deliveries.
If your order hasn’t arrived when you expected it, contact us and we’ll follow it up with the courier.
Local pickup in Victoria
If you’re in Victoria, you can choose free local pickup at checkout instead of delivery, so you save on postage. Pickup is in the south bayside area of Melbourne.
After you order, we’ll email you the pickup address and instructions, and let you know when your order is ready to collect.
Tracking your order
When your order ships, we email you a tracking number. You can then follow your parcel on the courier’s website or app, for example with Australia Post tracking.
Shipping protection
We take responsibility for parcels lost or damaged before they reach you. Orders are sent with shipping protection (such as the courier’s transit cover, subject to its terms), and its cost is included in the shipping price shown at checkout. Your rights under the Australian Consumer Law don’t depend on this protection.
If your parcel is lost or arrives damaged, contact us and we’ll sort out a replacement or refund. See our Refunds & Returns policy for the steps.
Wrong address and missed deliveries
Please check your delivery address at checkout. If a parcel comes back to us because the address was wrong or it wasn’t collected, we’ll contact you to resend it, and the extra postage may be charged.
If tracking shows your parcel was delivered but you haven’t received it, contact us and we’ll investigate with the courier and sort out a remedy.
We may update this shipping policy from time to time. The version on this page when you place an order applies to that order.
Questions about our shipping policy?
Email contact@basketballnewsaustralia.com.au with your order number, or send us a message through our Contact Us page.