Refunds & Returns

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you can choose a refund or a replacement. If the problem is minor, we may choose to repair or replace it. Nothing in this refund policy limits those rights. You can read more about consumer guarantees on the ACCC website.

Faulty or damaged items

If your item arrives faulty or damaged, or develops a fault that isn’t caused by misuse, please let us know as soon as you can (ideally within 30 days of delivery). Your order number and any photos of the item and packaging help us sort it out quickly and make any claim with the courier, but they aren’t conditions of your rights. The Australian Consumer Law also covers faults that show up later for a reasonable time, so contact us whenever you notice a problem.

• We’ll check the details and tell you the next step.
• If a return is needed, we cover the reasonable cost of sending it back.
• Once we’ve confirmed the problem, we’ll provide the remedy you’re entitled to: your choice of a refund or replacement for a major failure, or a repair, replacement or refund for a minor one, within a reasonable time.

Damage in transit

When a parcel looks damaged on arrival, please keep all the packaging. For parcels sent by Australia Post, we may ask you to have the parcel viewed by Australia Post before returning it. Other couriers may have a similar process, and in that case we may ask you to follow it. This lets us lodge a claim with the courier. It doesn’t affect your right to a refund or replacement, and we’ll guide you through each step.

Wrong item sent

If we’ve sent you the wrong item, contact us and we’ll email you a prepaid return shipping label at BNA’s expense. Once the item is on its way back, we’ll send the correct item or give you a full refund.

Change of mind

We accept change-of-mind returns for products that are in stock, as long as:

• you contact us within 14 days of delivery,
• the item is unused, in its original condition and packaging, with tags attached, and
• you send it back to BNA at your own expense.

However, we can’t accept change-of-mind returns for pre-order items, personalised or custom items, or opened supplements. This doesn’t affect your rights under the Australian Consumer Law.

How to start a return

1. Email contact@basketballnewsaustralia.com.au with your order number, the item, and the reason for the return (add photos if it’s faulty or damaged).
2. We’ll reply with the return address and instructions, or a prepaid label if it applies.
3. Pack the item securely and keep your proof of postage.

Refunds

For returns, we’ll refund you to your original payment method once we receive and check the item. For cancelled pre-orders, lost parcels and other refunds that don’t need a return, we’ll refund you as soon as the refund is confirmed. We process refunds within 5–7 business days, although your bank or card provider may take a little longer to show the money in your account.

For change-of-mind returns, we don’t refund the original shipping cost. For faulty or wrong items, on the other hand, we refund the full amount, including shipping.

Pre-orders

If a pre-order campaign doesn’t reach its goal, or the product can’t be delivered within a reasonable time, you’ll get a full refund to your original payment method.

We may update this refund policy from time to time. The version in effect when you placed your order applies to that order, along with your rights under the Australian Consumer Law.