Privacy Policy

Who we are

Elliot Samuel Kerdel T/A Basketball News Australia (ABN 44 110 294 676) (“BNA”, “we”, “us”), based in Victoria, Australia, runs this website and shop. This privacy policy explains how we collect, use and protect your personal information when you visit basketballnewsaustralia.com.au, shop with us, or contact us. We handle personal information in line with the Australian Privacy Principles.

What we collect

• Contact and order details: your name, email address, phone number, and delivery and billing address.
• Order history: what you bought, when, and any messages you send us about an order.
• Website activity: pages you visit, the device and browser you use, and how you arrived at our site, collected through cookies and similar tools.
• Partner enquiries: your business name and contact details if you ask about a BNA partnership.

We only collect what we need. You can browse our site without giving us your name.

How we use your information

• To process, deliver and support your orders.
• To answer your questions and partner enquiries.
• To send you updates and offers, but only if you opt in. Our marketing emails identify BNA, include our contact details and an unsubscribe link, and we action unsubscribe requests within 5 working days.
• To understand how our site is used, so we can improve it and show relevant ads.
• To meet our legal and tax obligations.

Payments

Payments are processed by trusted, secure providers: WooPayments (Stripe), PayPal and Afterpay. Your card or bank details go straight to them over an encrypted connection. Our team never sees, receives or stores your full card or bank details. We may see the payment status, amount, transaction reference, refund details and limited card details (such as the card type and last four digits) needed to manage your order.

Who we share it with

We follow strict procedures for handling your information and use proper discretion before anything is shared. We never sell, rent or trade your name, email address, phone number or activity. Some sharing with trusted third parties is needed to run our business, and we only share information in these cases:

• Services that run our shop: payment providers, Australia Post or other couriers and our shipping platform (to deliver your order), and our website host. They only receive what they need to do their job.
• Advertising and analytics tools: Meta (Facebook and Instagram), TikTok and Google receive website activity through cookies and pixels, as explained in the next section.
• When the law requires it: if we are legally required to, such as by a court order or a request from a government authority, or where it’s needed to prevent fraud or protect the security of your information.

Cookies and tracking

We use cookies, the Meta Pixel, the TikTok Pixel and Google Analytics to measure visits, see which ads work, and show our ads to people who have visited our site. These tools may collect your IP address, device information, the pages and products you view, and purchases.

You can block or delete cookies in your browser settings, and adjust your ad preferences in your Meta, TikTok and Google accounts. Some parts of the shop, such as the cart, need cookies to work.

How we protect your information

• In-house handling: your information is managed by BNA’s own team, not outsourced to agencies or call centres. Only team members who need it to help with your order or enquiry can access it.
• Our team’s locations: authorised BNA team members in Australia and Bangladesh may access customer information for business purposes. We apply access restrictions and reasonable security controls wherever our team works. Some of the services we use (such as Meta, TikTok, Google and our payment providers) may also store information overseas, including in the United States.
• Security: our site uses an encrypted (HTTPS) connection, accounts are protected with strong passwords, and we keep our website, plugins and security tools up to date with current best practice.
• Keeping it only as long as needed: we keep order records for as long as the law requires (usually 5 years for tax records) and remove information we no longer need.

No website can be 100% secure. If a data breach happens, we’ll assess it, take steps to contain it, and tell affected people (and the Office of the Australian Information Commissioner) where the law requires.

Your rights and contact

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we don’t need to keep it by law. You can also unsubscribe from our emails at any time.

If you have a question or a complaint about privacy, email contact@basketballnewsaustralia.com.au and we’ll respond within 30 days. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner.